Reference

Privacy Policy for Indonesian Accounts

We keep this page focused on how we handle your account data, cookies, and support messages.

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How This Policy Works Here

dongdong77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains what we collect, why we keep it, and when we share it with payment processors, security checks, or support staff. The handling can change by jurisdiction, because access and eligibility depend on local law and are available only where local law permits. For

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Indonesia accounts, we may store your email, device details, login time, and transaction references from DANA, OVO, GoPay, or QRIS so we can match deposits, settle disputes, and avoid duplicate records. We do not use those records for unrelated messaging. If you contact us, the message,
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timestamp, and the account step you took stay tied to the request until the retention window closes or a legal hold requires longer storage. You can ask us to correct contact details or request a copy of the records we still hold, and we will answer
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through the channel you used after a simple verification step.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ways to Reach Us About Privacy

If you want access, correction, or deletion of account records, send the request from the email tied to your account. We handle it through live chat, support email, and WhatsApp, and we may ask for a simple verification step so we do not change the wrong profile. If you mention a recent DANA, OVO, GoPay, or QRIS deposit, it helps us find the right record faster. We keep each request logged with a date and channel.

Team online

Live Chat

Use live chat for quick privacy questions during 09:00-22:00 WIB. We ask for your registered email and one recent account step so we can match the right record before we make any change.

Support Email

Send longer requests by email if you need a copy of stored data, a correction, or a deletion check. Include your account email, the device you use, and any DANA, OVO, GoPay, or QRIS reference.

WhatsApp works well when you need to confirm identity on a second device. Keep the message short, add your account email, and we will continue the request in the same thread.

CARE LAYER

What We Keep and Why

We collect only the details needed to run your account, check device access, and answer privacy requests.

Data Use

We keep contact details, login timestamps, and device markers only to maintain access and answer your request. We do not use those records for unrelated messaging or profile building.

Cookies

Session cookies help our pages remember you while you move between mobile browser and desktop. If you clear them, you may need to verify again before the account area opens.

Security

We watch for password resets, new devices, and repeated login attempts. If a step looks unusual, we ask for a fresh check before any account change is accepted.

Retention

We keep support threads, transaction references, and access logs only as long as needed for dispute handling, compliance checks, and fraud prevention, then remove or anonymise them when the window ends.

Requests

You can ask us to correct your email, hide a device record, or close a stored note. We process the request after matching it to the details on your account.

Contact

If you need a privacy change, use the same channel you used to open the account and include your registered email. That helps us locate the right record without exposing it to the wrong person.

Common Privacy Questions We Hear

These are the questions we hear most when you want to understand what stays on file and how to change it. We answer in plain English, keep the focus on account data, device signals, cookies, and contact records, and stay within local law for each request. If you need a specific action, use the support paths above and include the email tied to your account.

We keep the email on file, login time, device markers, and the transaction reference tied to DANA, OVO, GoPay, or QRIS activity. That record helps us match your request and answer it without guessing.

Cookies let us keep the session active, remember language choice, and reduce repeat login checks when you return on the same device. If you clear them, the account area may ask you to verify again.

Yes. Send the request from your registered email, tell us which detail is wrong, and we will check it against the account record before making a change allowed by local law.

We keep records for the time needed to handle support, disputes, and security checks. When that period ends, we remove or anonymise what we no longer need, unless a legal hold applies.

We share only the references needed to confirm a DANA, OVO, GoPay, or QRIS transaction and resolve a support question. We do not hand over unrelated account details to those processors.

Use live chat, email, or WhatsApp, and include your registered email plus one recent account step. We use that to match the right file before we reply with the next action.

A new device can trigger an extra check because we treat it as a security signal. After verification, the same policy still applies, and your stored preferences and contact records remain under the same retention rules.

Privacy Policy for Indonesian Accounts

Ways to Reach Us About Privacy

Live Chat

Support Email

WhatsApp

What We Keep and Why

Data Use

Cookies

Security

Retention

Requests

Contact

Common Privacy Questions We Hear

01 What data do you keep from my account?

02 Why do you use cookies on my browser?

03 Can I ask you to change my details?

04 How long do you keep privacy records?

05 Do you share my data with payment providers?

06 How do I send a privacy request?

07 What happens if I switch devices?

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