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Legal terms before you enter

Clear account rules for Indonesia, with contact paths and record handling in one place.

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CONTACT ROUTES

How to reach our legal desk

For legal questions, we keep the contact path simple: live chat for fast routing, email for written requests, and the in-app form for follow-up after you sign in. Our team works in 09:00-23:00 WIB for direct replies, and messages sent outside those hours stay in queue. Please include your account email, the issue date and the page you were reading so we can verify the right record before we answer.

Team online

Live chat

Open live chat when you need a quick legal check about access, stored data or a notice on your account. During 09:00-23:00 WIB, we route it to the right desk and keep the reply tied to your account email.

Email

Send email when you want a written trail for corrections, deletion requests or a disagreement with a decision. Include the account name and the date so we can match the record before we respond.

In-app form

Use the in-app form if you prefer a structured request after sign-in. It is useful for legal questions tied to device changes, wallet records, or follow-up after a support chat.

DATA AND ACCESS

How we handle your records

Your account data stays limited to what we need for legal checks, access control and support replies.

Data handling

We collect only the details that help us run your account and answer a legal request: account name, contact details, device signals and the record tied to the action you asked for.

Cookies and logs

Session cookies and device logs help us keep you signed in, remember your region settings and spot unusual access attempts. We do not use them as a shortcut around verification when a request needs the account holder to confirm it.

Account security

When you sign in from a new phone or change your number, we may ask for a one-time code before we show account records. That extra step helps us avoid the wrong disclosure.

Retention

We keep records for the period needed for account handling, disputes, verification and any legal duty that applies. After that, we limit access or remove the record where our process allows it.

Change requests

If you need a correction or deletion request, send it through live chat or email and say exactly which field should change. We verify the account first, then confirm the result in writing.

Who to contact

For questions about access, stored data or a notice on your account, our legal desk is the right place to start. If another team owns the issue, we will route it without asking you to repeat everything.

Legal questions we hear most

These are the questions we answer most often before an account is opened or a request is sent. We keep the answers short so you can check access rules, data handling and contact options without hunting through the rest of the site. If local law permits access and you still need clarity, start with live chat or email and we will point you to the right step.

It covers the rules for access, data use, cookies, record retention and the way we handle corrections or access concerns. If a question is not answered here, send it through live chat or email and we will route it.

You can only proceed where local law permits access. If that applies to you, you can open the account flow from Indonesia, and the same legal terms will apply before any request is processed.

We keep the account name, contact details, device signals and any record needed to confirm the request. If a wallet or transaction record is part of the check, we use it only for verification and handling.

They help us keep you signed in, remember your region settings and spot unusual access attempts. We do not use them as a shortcut around verification when a request needs the account holder to confirm it.

Send the request through live chat or email, include the account email and explain which field should change. We confirm the account match first, then tell you what we can update and what we must keep.

Access can be paused when a legal rule changes, when verification is incomplete, or when we need to review a security signal. We restore normal access as soon as the check is finished and the account meets the rule.

We keep records only as long as needed for account handling, dispute review, verification and any duty that applies to us. After that period, we reduce access or remove the record where our process allows it.

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